Warranty

Lifetime Technical Support

Expert Help, Whenever You Need It

  • Professional Guidance – Our technical specialists are here to help with troubleshooting and tailored solutions.
  • Dedicated Support – Enjoy one-to-one assistance for all your enquiries.
  • Ongoing Service – Available even after your warranty expires.
    (Please note: replacement parts after the warranty period are chargeable.)

 

Warranty Coverage

Your product is covered under warranty when all the following conditions are met:

  • Purchased directly from the official iScooter store
  • Within the valid warranty period (see details below)
  • Issue caused by a manufacturing defect or product fault
  • Warranty information matches the product

 

What's Not Covered

The warranty does not apply in the following cases:

  • Normal wear and tear or damage caused by misuse, improper handling, or failure to follow instructions
  • Accessories and separately purchased parts
  • Water damage beyond light rain or shallow puddles
  • Use of non-original parts or unauthorised repairs/modifications
  • Damage from accidents (e.g. overloading, overspeeding)
  • Cosmetic damage (paint finish, scratches, etc.)
  • Performance variations due to terrain, weather, or rider weight
  • Free product replacement is not included in the warranty

Warranty Periods for Products and Components
Electric Scooters – 1-Year Warranty

  • Consumable Parts (6 Months):
    Battery, motor, controller, dashboard, charger, shock absorbers

  • Other Components (12 Months):
    All parts excluding the consumables listed above

  • Not Covered:
    Tires, inner tubes, paint finish, all screws


Extended Warranty Notice

Please note: The Extended Warranty refers to an extension of after-sales support and repair services, not an extension of the return or exchange period.

This extended coverage includes:

  • Diagnosis of product issues
  • Paid repairs after the standard warranty period
  • Customer support for troubleshooting and part replacements (Replacement parts must be purchased at the customer's own expense, we will assist you in obtaining the required parts)
  • Warranty service for selected free gifts (if specified)

If you've purchased an extended warranty or received an eligible free gift with extended coverage, please retain your proof of purchase. Extended warranty terms will apply only if explicitly stated and confirmed in your order.

For questions or to check your warranty coverage, contact our support team at: support@iscooter.co.uk

 

How to Make a Warranty Claim

  1. Contact Us: Email support@iscooter.co.uk with your order number, issue description, and any photos/videos.
  2. Assessment: Our team will assess your case and determine warranty eligibility.
  3. Repair/Replacement: If approved, we will provide service at no additional cost.

 

Need Help?

Feel free to reach out to our UK Customer Support Team:

*The warranty does not cover normal wear and tear, cosmetic damage, or parts damaged by unauthorized modifications. Please retain your proof of purchase for all claims.