Last updated: 11 March 2026

At iScooter, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

 

1. Information We Collect

We may collect personal information that helps identify you, including:

• Name
• Email address
• Shipping and billing address
• Phone number

This information is collected when you:

• Place an order
• Register an account
• Subscribe to our newsletter
• Contact us or respond to surveys

You may also browse our website anonymously.

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Personalise your shopping experience
• Send order updates and occasional promotional emails

 

3. Legal Basis (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data based on:

• Your consent
• The performance of a contract
• Legal obligations
• Our legitimate business interests

You have the right to withdraw your consent at any time.

 

4. Your Rights

You have the right to:

• Access, update or delete your personal data
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us via email.

 

5. Data Security

We take appropriate security measures to protect your data, including:

• Secure SSL encryption
• Restricted access to sensitive information

We do not store sensitive payment details such as full credit card information.

You are responsible for keeping your account login details secure.

 

6. Cookies

We use cookies to:

• Improve website functionality
• Remember your preferences
• Analyse website traffic

You can manage or disable cookies through your browser settings.

We may use third-party tools such as Google Analytics to understand user behaviour.

 

7. Sharing of Information

We do not sell your personal data.

We may share your data with trusted third parties who help us:

• Process payments
• Deliver orders
• Operate our website

All third parties are required to keep your data confidential.

 

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

 

11. Contact Us

If you have any questions or wish to exercise your rights, please contact us: support@iscooter.co.uk

 

12. Third-Party Services

We work with trusted partners to improve our services:

• Klarna – Payment services
• Proveway Uptrack – Order tracking verification

We only share limited order-related data (such as tracking number and courier details). No personal information (such as name or email) is shared with these services.